Shipping & Returns
Shipping Policy
Everything you see on JumpFromArt is made specially for you.
Each piece goes through a thoughtful process — from design and printing to packaging and delivery — to make sure you get something truly worth wearing.
We collaborate with a trusted global network of manufacturers and shipping partners to bring your order from our site straight to your doorstep, safely and on time.
​
1. You Place Your Order
Found something you love? Great choice.
Once you place your order, we’ll send you a confirmation email with all the important details — your order number, summary, total cost, and delivery address.
You’ll also receive a tracking link once your item ships, so you can follow it every step of the way.
​
2. We Bring Your Idea to Life
After checkout, your order goes straight to one of our production partners — experts in their craft who print and finish each item with care.
Depending on what you ordered and where you live, your products may come from different facilities and could arrive in separate packages.
Production usually takes 1–3 business days, since everything is made fresh just for you.
​
3. We Ship It to You
Once ready, your order is shipped right to your door — or your office, or wherever you want.
You’ll get a shipping confirmation email with all tracking details as soon as it’s on the way.
Delivery times vary by destination:
-
Egypt: 1–2 business days via Bosta
-
Worldwide: 2–5 business days via DHL Express
(Please note that we only ship on business days and not during national holidays.)
​
4. You Enjoy It
Your new piece has arrived — now it’s yours to enjoy.
And if for any reason you’re not completely satisfied, you can request a return or replacement within 7 days, as long as the product is unused and in new condition.
Return & Exchange Policy
At JumpFromArt, customer satisfaction is our top priority. We understand that sometimes you may change your mind or need a different size, so we offer a 7-day return or exchange policy for any reason.
​
Eligibility
To qualify for a return or exchange:
-
The request must be made within 7 days of receiving your order.
-
The item must be unused, unworn, unwashed, and in its original packaging and condition.
-
All original tags and labels must remain attached.
-
​
How to Request a Return or Exchange
-
Click the Chat Button on our website.
-
Provide your order number and reason for the return or exchange.
-
Our team will respond within 2 business days with the next steps and return instructions.
-
​
Refund Method
Once the returned item is received and inspected, refunds are issued directly to the original payment method used for purchase.
​
Non-Returnable Items
For hygiene and quality reasons, certain items like underwear or personalized products cannot be returned unless they arrive defective or damaged.
​
Our Commitment
We aim to make every experience with JumpFromArt smooth, fair, and enjoyable. If there’s ever an issue with your order, we’ll do our best to make it right quickly and professionally.